Portal FAQ's - English

What is the Parent Portal?

The Parent Portal is a website that allows for secure, real-time access to student data. The Portal is a feature included with the Aeries Student Information System package. Its use benefits Teachers, Parents, School, and System Administrators, as well as improves the education of students by facilitating the communication of information between school and home.

Do I have to have an email address?

Yes, portal accounts are based on email addresses.

What additional information, other than an email address, is required prior to creating an account?

The student’s permanent identification number, the current telephone number on file with the school, and a verification code provided by the school office.

Will I need a password?

Yes, when you create a new account with your email address, you will create a password.

During my new account registration, I did not receive a verification email confirming my email address and password. What should I do next?

Check your Spam folder. Be sure to add parentportal@hughson.k12.ca.us to your"contacts" or "safe senders" list to ensure you receive these emails.

Can more than one parent/guardian have an account to access student data?

Yes, just as long as they each have their own email address.

I have two students at HUSD, how do I access the information for both of my children?

Create a portal account for one of your children and login to that account. At the top right-hand side of the screen there is a drop-down box that allows you to add an additional student to your account.

What should I do if I forget my password?

There is a “Forgot Your Password?” link on the portal login screen. Follow the directions to reset your password.

How do I create a Portal Account?
On the portal login page click "Create New Account" then provide it an email address and password.

What should I do if I have questions about the data I see in the Parent Portal?

Please contact the school office if you have questions about your student’s demographic information or attendance.

Please contact the teacher if you have questions about your student’s assignments or grades. You can contact teachers by email or by phone.

What if I have trouble creating an account?

Please contact the IT department via email at support@hughson.k12.ca.us

What information can I view on parent portal?

Daily attendance, standardized test score data, contact information, transcripts, grades, immunizations, class assignments. Note: Transcripts printed from the district parent portal are unofficial and will not be accepted by other schools or colleges.

When will I be able to view progress and semester grades?

You will be able to view these grades before they show up in your mailbox! Contact the specific school sites for term dates. PLEASE NOTE: The current grade reporting mark, citizenship, work habits, absences, credits and comments will be unavailable in the Parent Portal when teachers are updating grades for each marking period.

Why does my student have 2 classes during the same period?

If your student changed classes, a teacher has not deleted your student from their class yet. It won't affect their grades. You can contact the teacher and ask them to delete your student from their class. Email to a teacher can be sent from the Staff e-mail page on the District website or from the active link on the Class Schedule page in parent portal.

What does a highlighted red square mean in the gradebook?

A red square means that there is no score for an assignment. It could mean that no scores have been entered yet by the teacher. Please allow 1-2 weeks for most assignments to be graded and posted in the gradebook by the teacher. If an assignment has a red highlight or mark for a longer period of time, it could be possible that the student did not hand in the assignment so did not receive a score. Check with your child to be sure that they completed the assignment or contact the teacher by email or phone.

In the "grading complete" column, it says "No." Does that mean my child didn't turn an assignment in?

No, it means all grades have not been entered yet. Ross teachers will use the following guidelines to update grades in the Portal on assignments:

General Homework – up to 1 week after the assignment is due.

Tests, Unit Exams, Benchmarks – up to 2 weeks after the exam or test.

Major Essays and Projects – 2 to 3 weeks after the assignment is due.

My son took a test in a class yesterday, but I don't see the results. What grade did he get?

Grades usually take several days to post because of the time involved in grading and then entering into the computer system. Checking on grades once a week or once every other week might be more realistic.

My child turned in all of their makeup work today. When will the grade be updated?

Most work is graded and entered into the gradebooks within a week, but it may take longer when it is makeup work, because it means going back to check on the requirements of the assignment. Please allow 1 to 2 weeks for makeup work to be graded and entered into the gradebook.

My child swears he/she turned in an assignment. Why doesn't he/she have credit for it?

Most often when students turn in an assignment and no credit is given, it is because no name was on the paper. Unfortunately, as often as teachers remind students to put his/her name on the paper, there are always several without names. There are also times when students truly believe they have turned a paper in, only to discover it in their backpacks a week later, or to find out that they were thinking of a different assignment. Be sure to check backpacks and binders!

Are there other scores which could affect my student’s final grade?

Yes.  Several teachers issue extra credit assignments.  Examples of extra credit assignments include research papers, worksheets, Ross Running club or additional projects.  Typically the teacher will add the extra credit or bonus points to the student’s score at the end of the grading period.

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